Shipping policy

Thank you for shopping with Olivia Charleston. Here's everything you need to know about how we get your order to you.

Where we ship

We currently ship to addresses within the United States.

Shipping cost

We offer free standard shipping on all orders within the United States.

Processing time

Orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.

Delivery time

After processing, standard delivery typically takes 5–12 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships.

Tracking your order

Once your order is on its way, we'll send a confirmation email with a tracking link so you can follow your package every step of the way.

Delays

Occasionally, delivery may be affected by carrier delays, weather or high-volume periods. We appreciate your patience and are always here to help if your order is taking longer than expected.

Lost or stolen packages

If your tracking shows delivered but you can't locate your package, please contact us at olivia@olivia-charleston.com and we'll do our best to assist.

Questions?

Email olivia@olivia-charleston.com — we're happy to help.